Privacy and Personal Data Protection Policy of Florestore

In compliance with Regulation (EU) 2016/679 of April 27 (General Data Protection Regulation - GDPR), and Organic Law 3/2018 of December 5 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), we inform you that the personal data provided through this website, florestore.com, will be processed by T. SPAIN, S.L. as the data controller, with CIF B92847920 and registered address at Avenida Europa, 5 Local, 29003 Málaga (Spain).

Purpose of processing

Data will be processed for the following purposes:

  • To manage your request and the order placed through our website, including information communications related to order status, processing, delivery, potential issues, and customer support.
  • To send you commercial information, including by electronic means, about news, promotions, or products related to our activity, provided you have given your consent.

Legal basis for processing

  • The performance of a contractual or pre-contractual relationship.
  • Your express consent for sending commercial communications.
  • Where applicable, the legitimate interest of the controller, when appropriate.

Commercial communications based on a prior contractual relationship

By placing an order through our website, a commercial relationship is established between the user and T. SPAIN, S.L., under which we may send you commercial communications by electronic means (such as email, SMS, or WhatsApp) about products or services similar to those contracted.

This commercial relationship will be considered established even if the order is not completed, provided that there is an express request by the user. This includes, among others, orders canceled by the client, due to material impossibility of delivery, or incomplete payment processes.

The user may object at any time to receiving these communications through the mechanisms indicated in each message or by submitting a request as described in the “User Rights” section of this policy.

Mandatory data

Fields marked with an asterisk (*) on the forms are mandatory and necessary to process your request or order. Failure to provide this data or including incorrect or incomplete information may prevent proper service delivery.

In these cases, T. SPAIN, S.L. will not assume any responsibility and the service will be considered duly executed based on the data provided, without constituting a breach of data protection regulations or giving rise to any return or compensation.

Accuracy of the data

The user guarantees that the personal data provided is true, accurate, and complete and undertakes to inform of any changes.

If you provide personal data of third parties (e.g., gift recipients), you expressly declare that you have informed said third parties about this privacy policy and obtained their consent to share their data.

T. SPAIN, S.L. is not responsible for misuse or unauthorized use of third-party personal data provided without their knowledge or prior consent, with the user being solely responsible for any violation or damage caused.

Data sharing with third parties

Your data will not be shared with third parties, except when necessary for proper service delivery (e.g., couriers, technology providers, or external partners) or when there is a legal obligation.

In all cases, these third parties will act as data processors, contractually bound to follow our instructions and guarantee confidentiality, security, and proper use of personal data in compliance with current regulations.

T. SPAIN, S.L. will require strict compliance with applicable data protection laws from these partners, each being directly responsible for any breaches attributable to them.

Information confidentiality

T. SPAIN, S.L. guarantees the confidentiality of information related to its customers, recipients, and orders.

Under no circumstances will information about personal data, order details, or recipients be shared with third parties, not even with the data subjects themselves, by phone, in writing, or in person, except in the following cases:

  • When required by law or court order.
  • When necessary to defend our legitimate rights as service providers, especially to ensure payment collection.

Data retention

The personal data provided will be kept as long as the commercial relationship is maintained or until the data subject requests deletion. Subsequently, the data will be kept blocked for the legally established periods to handle potential liabilities.

User rights

You may exercise your rights of access, rectification, deletion, restriction of processing, objection, and data portability at any time by sending a request to:

  • Email: rgpd@florestore.com
  • Postal address: T. SPAIN, S.L., Avenida Europa, 5 Local, 29003 Málaga (Spain)

To exercise any of these rights, including opting out of commercial communications, you must provide:

  • Full name
  • Email and/or phone number related to the request
  • A copy of your ID or valid identification (only if identity cannot be verified by other means)

You also have the right to lodge a complaint with the Spanish Data Protection Agency if you believe your data is being processed in violation of the law.

Acceptance

Express acceptance of this privacy policy is a necessary requirement to place orders or submit requests through this website.